Warranty Period
The warranty period is 1 year from the date of purchase. Claiming warranty for any replacement or repair does not reset the warranty period.
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Warranty Policy
Warranty covers any manufacturing defect where the product purchased from Ergocentrix does not work as intended under normal usage.
Warranty Is Not Applicable For
- Damages that are not from normal usage, such as accidental staining, mishandling, and similar cases.
- Damages caused by environmental conditions, such as the growth of microorganisms due to excessive moisture, flooding, fire, and similar causes.
- Product failures resulting from modifications made by the user or modifications not approved by Ergocentrix.
- Improper installation or maintenance of the products under product instructions and warnings.
- Expected wear and tear from usage of the products.
- Products used for rental purposes.
Procedure For Claiming Warranty
To claim warranty, contact our team through call or email and present the warranty code together with an explanation of the issues experienced with the purchased product. Once verification is completed and it is established that replacement or repair is necessary, the product must be sent to the designated Ergocentrix service center.
Please bring the warranty certificate and a valid ID that matches the name on the warranty certificate. After being received by our staff, replacement or repair of defective products or defective parts is completely free of charge.